dv77 Privacy Policy

1Introduction

dv77 ("we", "us", "our", "the Platform") operates the online gaming platform accessible at https://dv77.org and is committed to protecting the personal data of all users ("you", "your", "Player") who access or interact with the platform. This Privacy Policy ("Policy") describes in full the categories of personal data we collect, the purposes for which we process that data, the circumstances in which we may share it, the period for which we retain it, and the rights you hold in relation to it.

By registering an account on dv77 or otherwise using the platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not register an account or continue using the platform.

2Personal Data We Collect

dv77 collects personal data that you provide directly, data generated automatically by your use of the platform, and in certain cases data from third-party service providers where this is necessary for platform operation. The following table summarises the main categories of data we collect:

3How We Use Your Personal Data

dv77 uses your personal data only for the purposes described in this Policy. We do not use your data for any purpose that is incompatible with those stated below without first obtaining your explicit consent:

• Account administration: to create and manage your dv77 player account, process your registration, verify your identity, and maintain accurate records associated with your account.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain a complete and auditable transaction history for your account.
• Compliance and fraud prevention: to fulfil our obligations under applicable anti-money laundering, know-your-customer, and responsible gaming requirements, including age verification to confirm that all players are 21 years of age or older.
• Platform improvement: to analyse aggregated and anonymised usage data to improve platform performance, fix errors, develop new features, and enhance the overall player experience.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance related to your dv77 account or gaming activity.
• Marketing communications: where you have provided your consent, to send you promotional offers, bonus notifications, and information about new games or features. You may withdraw your marketing consent at any time by contacting dv77 support.

4Legal Basis for Processing

dv77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing that is necessary to perform our contract with you, including account administration, payment processing, and the provision of gaming services.
• Legal obligation: processing that is required to comply with applicable laws, including anti-money laundering obligations, KYC requirements, and responsible gaming regulations.
• Legitimate interests: processing for the purpose of fraud detection and prevention, platform security, abuse investigation, and the improvement of our services, provided these interests are not overridden by your data protection rights.
• Consent: processing for marketing communications and optional personalisation features, where you have given explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Sharing Your Personal Data

dv77 does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Game providers: dv77 shares the minimum necessary session data (such as a pseudonymous player identifier and bet amount) with third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, and others, solely to enable the delivery and logging of game rounds.
• Payment processors: dv77 shares transaction data with payment partners including bKash, Nagad, Rocket, Visa, and Mastercard to the extent required to process deposits and withdrawals requested by you.
• Legal and regulatory authorities: dv77 may disclose personal data to law enforcement agencies, regulators, or other government bodies where required to do so by applicable law, court order, or regulatory direction.
• KYC and identity verification partners: dv77 may use third-party identity verification services to assist with the KYC process. These partners process only the identity documents submitted by you and are contractually bound to process that data for no other purpose.

6Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on dv77, the transaction is processed through the relevant payment partner (bKash, Nagad, Rocket, Visa, or Mastercard). dv77 does not store full card numbers or mobile banking PINs on its own servers. Payment credentials are handled directly by the relevant payment provider's secure infrastructure, which operates under its own security and data protection standards.

dv77 retains a record of the transaction amount, date, time, payment method used, and transaction reference number for each deposit and withdrawal. This financial record is maintained for compliance, anti-money laundering, and dispute-resolution purposes and is retained for the period described in Section 8 of this Policy.

7Cookies and Tracking Technologies

dv77 uses cookies and similar technologies to operate the platform and improve your experience. We use only the categories of cookies described below — we do not use advertising cookies, cross-site tracking cookies, or behavioural profiling technologies:

• Essential cookies: these are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and enable core security features such as CSRF protection. Essential cookies cannot be disabled without breaking the platform's core functionality.
• Analytics cookies: dv77 uses anonymised session analytics to understand how players navigate the platform, which pages are most visited, and where technical errors occur. Analytics data is aggregated and cannot be used to identify individual players.
• Preference cookies: these remember your platform settings such as display preferences and notification preferences so that you do not need to re-enter them on each visit.

Most modern mobile browsers allow you to manage cookie settings through the browser's privacy or settings menu. Please note that disabling essential cookies may prevent you from logging in to your dv77 account or using certain platform features.

8Data Retention

dv77 retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable law. The following retention periods apply:

• Account data (identity, contact, and KYC documents): retained for the duration of your account and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: retained for a minimum of five years from the date of each transaction, in line with financial record-keeping obligations. Transaction logs may be retained for longer where a dispute or investigation is ongoing.
• Technical and analytics data: retained for up to 24 months in anonymised or pseudonymised form for platform performance analysis, after which it is permanently deleted or further anonymised so that it can no longer be associated with any individual player.

9Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to your personal data held by dv77. To exercise any of these rights, please contact dv77 support at the email address provided at the end of this Policy:

• Right of access: you have the right to request a copy of the personal data dv77 holds about you, together with information about how it is being processed.
• Right to rectification: you have the right to request that dv77 corrects any inaccurate personal data it holds about you, or completes any incomplete data, without undue delay.
• Right to erasure: in certain circumstances, you have the right to request that dv77 deletes personal data it holds about you. This right is subject to exceptions where retention is required by law (for example, to comply with anti-money laundering record-keeping obligations).
• Right to restriction: you have the right to request that dv77 restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability: where processing is based on your consent or on a contract, you have the right to receive a copy of the personal data you have provided to dv77 in a structured, commonly used, and machine-readable format.
• Right to object: you have the right to object to the processing of your personal data where that processing is based on dv77's legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.

10Data Security Measures

dv77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the dv77 platform, encrypted storage of sensitive personal data at rest, access controls that restrict access to personal data to authorised personnel only, regular security reviews and vulnerability assessments of the platform infrastructure, and secure handling procedures for KYC documents.

While dv77 takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system can be guaranteed to be completely secure. If you believe that your dv77 account has been compromised or that your personal data has been accessed without authorisation, please contact dv77 support immediately so that we can investigate and take appropriate action.

11Children and Minors

dv77 is strictly an adult-only platform. Players must be at least 21 years of age to register and use the platform. dv77 does not knowingly collect personal data from any person under the age of 21. If dv77 becomes aware that personal data has been collected from a person who is under 21, dv77 will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on dv77, please contact our support team immediately at [email protected].

12Third-Party Services and Links

The dv77 platform integrates third-party game content provided by studios such as Pragmatic Play, Evolution Gaming, Spribe, and others. These providers operate their own systems and may process limited session data as described in Section 5 of this Policy. dv77 is not responsible for the privacy practices of any third-party game provider or payment partner. Each third party is governed by its own privacy policy, which you should review independently if you have concerns about how that party handles personal data.

13Changes to This Privacy Policy

dv77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, dv77 will make reasonable efforts to notify active players by email or by displaying a prominent notice on the platform prior to the changes taking effect.

The revised Policy will be published at https://dv77.org/privacy-policy with the updated effective date shown at the top of the document. Your continued use of the dv77 platform after the revised Policy has been published constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, please cease using the platform and contact dv77 support to close your account.

14Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how dv77 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within two Bangladesh Standard Time business days.

Email: [email protected]